IBM DOI Response to RFP

This document outlines the Quality Assurance Plan for the SAP Hosting services that will support the Department of Interior's Financial and Business Management System (FBMS). The plan defines the roles, responsibilities, and measurement development process to ensure the hosting infrastructure meets performance, quality, and security requirements. Key objectives include verifying the system's ability to support FBMS needs, operate within constraints, and exceed acceptable quality levels. Rigorous monitoring and reporting processes are established to track progress and address any issues, providing confidence in the reliability of the SAP Hosting services.

## Headings / Titles:
1. Introduction
   1. Identification
   2. Scope 
   3. Purpose and Objective
   4. Change Control
   5. Validation of this Plan
2. Related Documentation
   1. Parent Documents
   2. Applicable Documents
   3. Reference Documents
3. Roles and Responsibilities
   1. Methodology
4. Critical Success Factors
5. Measurement Development Process
   1. Business Goals and Objectives
      1. SDG Organization
      2. SAP Hosting for FBMS Project Business Goals and Objectives
   2. Classify and Align measurement
   3. Describe and Document the Measurement
      1. Supports the System's Needs in Terms of Processing Power, Memory, Storage, and Connectivity
      2. Operates Within the Enumerated Constraints
      3. Meets or Exceeds the Acceptable Quality Levels and Performance Standard
6. Monitoring and Reporting Project Measurements

## Key Takeaways:
- This document outlines the Quality Assurance Plan for the SAP Hosting services for the Department of Interior's Financial and Business Management System (FBMS).
- The plan defines the roles, responsibilities, critical success factors, and measurement development process to ensure the SAP hosting environment meets the required performance, quality, and security standards.
- Key objectives include ensuring the hosting infrastructure supports the FBMS system needs, operates within constraints, and meets or exceeds acceptable quality levels.
- Rigorous monitoring and reporting processes are defined to track performance against the established metrics.

## Summary:
This document presents the Quality Assurance Plan for the SAP Hosting services that will support the Department of Interior's (DOI) Financial and Business Management System (FBMS). The plan covers the identification, scope, purpose, and change control processes for the quality assurance approach.

The plan references several related parent, applicable, and reference documents that provide additional context and requirements. It also defines the key roles and responsibilities, as well as the overall methodology, for implementing the quality assurance processes.

A critical element of the plan is the Measurement Development Process, which aligns the quality assurance activities with the business goals and objectives for the SAP Hosting services. This includes classifying and documenting the specific measurements that will be used to evaluate performance. 

The key measurement areas cover ensuring the hosting infrastructure:
1) Supports the FBMS system's needs in terms of processing power, memory, storage, and connectivity
2) Operates within the enumerated constraints 
3) Meets or exceeds the acceptable quality levels and performance standards

Detailed processes are outlined for monitoring and reporting on these project measurements to track progress and identify any issues that need to be addressed. This comprehensive quality assurance approach is designed to provide DOI with confidence that the SAP Hosting services will reliably support the mission-critical FBMS system.